Empowering Leaders. Shaping Tomorrow.
Now in its ninth year, the Women in Insurance Summit Australia returns to Sydney as a flagship event in Insurance Business Australia’s ongoing commitment to championing women across the insurance industry.
Join influential speakers and industry peers for a day of learning, connection, and inspiration—and be part of a community shaping the future of insurance.
26 AUGUST 2026 · THE FULLERTON HOTEL, SYDNEY

Ignite Change. Shape the Future of Insurance.
The Women in Insurance Summit, presented by Insurance Business, is a flagship gathering dedicated to empowering women across the insurance profession. It’s a chance to invest in your own leadership journey, accelerate your career progression, and actively support the development of your peers.
With a strong focus on advancing women and allies, the program brings together powerful perspectives and practical insights on what it means to lead, adapt, and thrive in a rapidly changing industry.
Through bold keynotes, interactive sessions, and purposeful networking, you’ll gain the tools, connections, and community to drive real progress for yourself and for women in insurance at every career stage.
LEADING WOMEN IN INSURANCE PLATFORM
REAL-WORLD LEADERSHIP STRATEGIES
A NETWORK THAT POWERS PROGRESS
350+ LEADERS
Connect with senior claims and insurance decision-makers from across Australia to swap ideas and benchmark what works.
30+ SPEAKERS
Hear from leaders and frontline experts on AI, regulation, customer expectations and operational excellence, grounded in real case studies.
DISCUSSION TABLES
Join curated small-group conversations on talent, complaints, supply chain, fraud and technology, with takeaways you can use straight away.
SHAPE THE FUTURE OF CLAIMS
Senior claims leaders come together to tackle today’s toughest pressures—AI, nextgen contact centres, Nat Cat surge, supply chain strain, AFCA complaints and fraud.
With a Main Stage, Operations Stage and peer‑led tables on AI, workforce, key partners, travel, motor and PHI/life, you’ll leave with practical strategies to lift performance, cut disputes and protect customers and margins.
WHAT YOU'LL LEARN
TALENT, SKILLS & CAPABILITY
Close talent and capability gaps—stronger decision making at FNOL, smarter mentoring, and better support for teams handling complex cases and rising complaints.
AI THAT ACTUALLY WORKS IN CLAIMS
See where AI and automation really add value—from triage and contact centres to straight through processing—and where human judgment must lead.
REGULATION, COMPLAINTS & AFCA PRESSURE
Navigate heavier regulatory and AFCA demands, turn complaint data into upstream fixes, and align decisions with fairness, value and customer outcomes.
END-TO-END OPERATIONAL EXCELLENCE
Cut strain from fragmented processes and poor communication—cleaner handoffs, tighter supplier and broker coordination, and a smoother claims journey end to end.
Who Attends
WHO ATTENDS
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WHAT AWAITS YOU
Expect a day defined by candour and connection, stripping away the sales pitches to focus on peer-to-peer exchange. Experience candid panel debates on the main stage, revealing case studies from major insurers like Suncorp and Allianz, and a networking environment filled with people who understand your daily challenges.

MAIN STAGE
Dive into big picture debates on AI, Nat Cat surge, supply chain, AFCA-driven complaints and fraud, with senior leaders unpacking how these forces are reshaping claims performance and customer outcomes.
OPERATIONS STAGE
The mechanics of claims excellence: smarter process design, streamlined workflows, nextgen contact centres and stronger frontline performance your team can action immediately.
DISCUSSION TABLES: CLAIMS LEADERS UNPLUGGED
Peerled, highly interactive conversations on AI, workforce capability, brokers/builders/adjusters, travel, motor and PHI/life—solving live challenges and surfacing practical answers to take back to your desk.
Why Attend
- Connect with over 700 plus mortgage professionals from across Western Canada
- Hear from influential speakers, mortgage experts, and senior industry leaders
- Stay ahead of the trends reshaping the 2026 mortgage landscape
- Discover innovative tools, tech, and ideas transforming the industry
Take home actionable strategies to grow your business and stay competitive
What You'll Learn — At a Glance
- Key trends shaping the Lower Mainland and BC 2026 mortgage markets, including valuations, appraisals, and regional economic shifts
- How AI, automation, and workflow tech are redefining broker and lender competitiveness
- Ways brokers can elevate their value proposition beyond rates through education, guidance, and personalization
- Real-world insights into private & MIC lending, including suitability, documentation, and lender expectations
- Hands-on strategies for alt lending, including real world case studies
- Simple, accessible AI tools to improve daily workflow, speed, and organization
- How today’s new consumer is changing—and what brokers must do to thrive in 2026
The Future of Work is Unfolding—Be Part of the Movement
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What awaits you:
- Main Stage: Dive into a robust agenda focused on the most pressing workforce issues and actionable strategies for success.
- Directors Forum: An exclusive program for senior HR executives tackling enterprise-level challenges and opportunities.
- Learning & Development Stage: Specialised sessions for L&D leaders looking to empower teams and drive continuous growth.
- HR Innovation Stage: Essential tech, zero hype. See what HR leaders are using to drive their business, people and culture forward.
- Workshops: Level up your team with practical, interactive sessions
NEW for 2026!
Find your people. Connect with peers on the topics that matter most to you.
Step into action with our all-new themed discussion tables—built for leaders who want results now. These fast-paced, interactive sessions go beyond theory, delivering tactical conversations and proven takeaways you can put to work immediately. Choose from 90+ roundtables and workshops, each focused on real-world challenges and led by industry experts.
Key Themes Include:
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What’s actually working with AI in HR right now
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How to map skills for real workforce agility
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Tactics for developing leaders who thrive through change
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How to get ahead of new psychosocial risk rules
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Real steps to make performance feedback continuous
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Data-driven ways to attract and keep great talent
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How to bake measurable inclusion into every HR process
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Proving L&D ROI with metrics that matter

Keynote Speaker
Colleen Callander
Colleen Callander, global bestselling author, business advisor and renowned former CEO of iconic Australian brand Sportsgirl, takes the stage as keynote speaker for 2026. Widely recognised for her transformational leadership and talent for building standout brands, Colleen is a true industry powerhouse.
Join us on the Main Stage on Day 1 to discover how her commitment to creating cultures where people thrive has set new standards in business. Don’t miss out on gaining valuable insights from one of Australia’s most influential leaders in brand and workplace transformation – register now to secure your spot!
SPONSORS & EXHIBITORS
PLATINUM SPONSOR
2025 SPEAKERS
2026 SPONSORS
GOLD PARTNERS
ARC Projects was founded 10 years ago in South East Queensland and has since expanded its operations along the eastern seaboard of Australia and parts of New Zealand. Specialising in insurance services, ARC offers a comprehensive range of solutions for Domestic, Strata, Commercial, and Facilities repair and restoration.
We provide end-to-end services, including 24/7 Make Safe, Restoration, Claims Administration, Causation Reports, Estimating, Project and Construction Management, Design and Engineering, and Building Repair & Greenfield Construction.
As a privately owned, growing business, we pride ourselves on our collaborative approach and our commitment to sustainable, strategic growth. We are dedicated to building long-term partnerships with key clients, aiming to deliver exceptional customer experiences, reduce claims administration costs, and optimize returns on capital investment.
BARISTA COFFEE SPONSOR
NETWORKING DRINKS SPONSOR
JP Flynn Builders was founded in 1987 and have been providing building & restoration services in the insurance industry for over 35 years. JP Flynn Builders promote a workplace of gender equality and inclusion and are a strong advocate of women in leadership and management roles. Our business growth and innovation in the market has been led by a female Managing Director since 2015. We are proud of our extensive insurance experience, industry leading and sustainable systems technologies and commitment to the local communities we work in. All this combined has earned JP Flynn Builders a reputation as a trusted insurance service provider that you can entrust to represent your brand.
ASSOCIATE SPONSOR
AAMC is Australia's leading provider of accident management and assessment services, specialising in the commercial motor insurance and broking sectors. With a comprehensive nationwide presence, AAMC handles the full spectrum of motor claims, including heavy commercial vehicles, transport fleets, agricultural equipment, plant and machinery, motorcycles, and caravans. Backed by over 20 years of expertise, AAMC delivers innovative solutions to Australia’s top underwriters, prioritising cost efficiency, quality, and timely results for clients.
Donna Vacondios
Stephanie Walker
Deepshikha Singh
Deepshikha currently serves as Principal Global People Technology team within Telstra. Her function is responsible for managing the HR Digital ecosystem within Telstra. She has extensive experience in leading complex digital transformation programs with strategic focus on building AI solutions in order to deliver signature experiences for Telstra’s workforce. These include (but are not limited to) Payroll transformation program, Learning / skills transformation program and Talent Acquisition programs of work. Her function has delivered cutting edge People Tech making Telstra market leaders in Asia Pacific for early adoption of these Tech solutions. These include Paradox AI platform, Workday NLU Assistant in Microsoft Teams, Workday Extend Apps, Gen AI models for HR Business Processes etc. She also had the opportunity to represent Telstra at Workday Rising Barcelona sharing the great work done across the People Tech landscape.
Angelina McMenamin
Amy Baxendale
2025 Sponsors

